FREE SHIPPING ON ORDERS OVER $50+

Shipping


SHIPPING & DELIVERY

Order processing: about 2-5 business days before shipments. In some cases, processing may take longer due to various factors (ie; time of year order placed such as Thanksgiving, Christmas, Chinese New Year, Deepavali and other major holidays).

Cancellation Policy:  Orders cannot be canceled after they have been placed..

Estimated Standard Shipping time for each country 

*Please note that these postage times are an estimate only, and do not account for public holidays, peak periods (ie. Christmas), or customs processing delays.   Sometimes delays may occur depending on mailing volume and customs at postal offices.

Destination

Estimated Shipping Time

Australia

10-20 business days

Austria

10-20 business days

Belgium

15-30 business days

Bulgaria

15-30 business days

Cambodia

15-30 business days

Canada

10-20 business days

China

7-15 business days

Denmark

15-30 business days

Estonia

15-30 business days

Finland

15-30 business days

France

10-20 business days

Germany

10-20 business days

Greece

15-30 business days

Hong Kong

7-15 business days

Hungary

15-30 business days

India

15-30 business days

Indonesia

15-30 business days

Ireland

15-30 business days

Italy

10-20 business days

Israel

10-20 business days

Japan

7-15 business days

Lebanon

15-30 business days

Luxembourg

15-30 business days

Macao

7-15 business days

Malaysia

7-15 business days

Mongolia

15-30 business days

Netherlands

15-30 business days

New Zealand

10-20 business days

Norway

15-30 business days

Poland

15-30 business days

Portugal

15-30 business days

Russia

10-20 business days

Singapore

10-20 business days

Slovenia

15-30 business days

South Africa

15-30 business days

South Korea

10-20 business days

Spain

10-20 business days

Sweden

10-20 business days

Switzerland

10-20 business days

Taiwan

7-15 business days

Thailand

7-15 business days

UAE

15-30 business days

United Kingdom

10-20 business days

United States

7-15 business days

 

Where are your items shipped from?

Orders are shipped from our fulfillment centers in Asia Pacific. (Hong Kong, Singapore, Malaysia, and China). As our items are stored in several fulfillment centers, your order may be shipped in separate packages so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way.

How do I track my order status? 

A shipping confirmation email will be sent to you once the order has been dispatched. You will be able track your parcel status using the t racking number and tracking link provided.

Remark: The tracking information will become available 3-10 days after parcel dispatch

Important

Incorrect Shipping Information

Tropic Mantra is not responsible if a package is not deliverable due to missing, incomplete, or incorrect destination information. Please take great care to enter the correct shipping details when at checkout.  We will attempt to do anything within our power to assist in every situation - we are here to help you. However please understand that if the package has already been shipped that we are often unable to alter the destination address at this stage. If you realize you have made an error, e-mail us as soon as possible explaining the error and provide the correct information within 24 hours. 

Email:  info@kittbae.com
With the subject: URGENT SHIPPING ADDRESS ERROR

Delivery Information

Tropic Mantra store is not responsible for lost or stolen packages or packages delayed in transit.

Parcel Lost on the way - In the event that a package never reach you after 60 business days, and we can no longer trace the package in our tracking system. You will have to obtain a proof from your local post office stating that you haven't received any packages from our sending address within this time period, and we will ship out another package again as soon as possible.

If you did not pick up your package within 14 days and the package got returned, we will not refund your order.

Usually the post office will send a pick up notice to your address for large package which they can't delivery or if you missed the delivery. After 14 waiting days, if your package is returned by post office, then it will either get destroyed or become an unregistered package on the way back. Since no one is paying for the return, it might get lost on the way back or destroyed by the custom. If we did receive your return package, we will send you an email including a link for you to pay for the re-shipping fee and arrange to ship out the parcel again as soon as possible.